Frequently Asked Questions
Everything you need to know about your Smooche experience.
Are Smooche products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Smooche products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
What is your return policy for opened beauty products?
Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.
Are your products safe for sensitive skin?
While our formulas are dermatologist-tested and designed to be gentle, we always recommend performing a patch test on a small area of skin before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my shipment?
Once your order has been processed and shipped, you will receive an automated email containing a tracking number and a link to monitor your package's journey.